Order Cancellation Policy

1. Order cancellation conditions

The order can be cancelled within 48 hours of validation, provided that it has not yet been shipped. In this case, you can contact our customer service directly to proceed with the cancellation. If the order has already been shipped or if more than 48 hours have passed since it was confirmed, cancellation is no longer possible.

2. Cancellation procedure

To request cancellation, please contact our customer service team by email or phone providing your order number, proof of payment, and if necessary, other information to identify the transaction.
Our team will process your request as soon as it is received. If the cancellation is accepted, we will inform you of the result and proceed with the refund according to the deadlines.

3. Refund procedure

After confirming the return, we will process the refund within 1-3 business days. The refund will be made via the same payment method used for the order ( Visa, MasterCard). We are committed to finalizing the process as soon as possible after validation.

4. Contact

If you have any questions about cancelling an order, you can contact our customer service team via the following means:

Store Name: Hugo Renovation

Customer Service Number: +33 7 51 24 71 55

E-mail: info@hugorenovation.com

Address: 198 rue Breteuil,13006 Marseille, France

Opening Hours: Monday to Friday, 9:00 AM to 6:00 PM (Central European Time, CET)